Privacy Policy

RAJ SHREE recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy sets out how RAJ SHREE (henceforth referred to as “the Company” or “our Company”) uses and protects any information that you give RAJ SHREE when you use this website -www.therajshree.com or the RAJ SHREE mobile application or any other digital medium or any social media page of of the Company and other offline sources of our Company (together called ‘our’ digital platforms). RAJ SHREE. is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using any of our digital platforms, then you can be assured that it will only be used in accordance with this Privacy Policy as it describes how we treat user information we collect from you, the policies and procedures on the collection, use, disclosure and protection of your information when you use our RAJ SHREE. Digital Platforms.

 This Privacy Policy applies to current and former visitors to our RAJ SHREE. Digital Platforms and to our online customers. By visiting and/or using our digital platforms, you agree to this Privacy Policy. RAJ SHREE. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are updated with any changes.

www.therajshree.com is a property of RAJ SHREE. established under laws of India, having its registered office at Raj Shree, M.G.Marg, Gangtok, Sikkim 737101

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

Payment and billing information. We might collect your billing name, billing address and payment method when you purchase from our website or any other digital platform. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card or bank account on our website. Credit card information will be obtained and processed by our online payment partner PayU.

Information you post. We collect information you post in a public space on our website, mobile application or on a third-party social media site belonging to RAJ SHREE

Demographic information. We may collect demographic information about you, how you interact with our platform, preferences expressed, settings chosen, or any other information provided by you during the use of our website, mobile application or social media platforms.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

Transaction Information. We collect transaction details related to your use of our digital platform, and information about your activity on the platform, including the full Uniform Resource Locators (URL), the type of products you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our platform, the date and time you used our digital platforms, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details.

Stored information and files. RAJ SHREE mobile application (RAJ SHREE app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the RAJ SHREE app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the RAJ SHREE app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees. If you are a partner company, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.

Ways of collecting information

We collect information directly from you. We collect information directly from you when you register on our digital platforms. We also collect information if you post a comment on our digital platforms or ask us a question through phone or email or any other source of communication.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate, or our social media pages/platforms or the other Services we provide. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.

Use of your personal information

We use information to contact you. We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration on our digital platforms.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences and offering exclusive promotional offers.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites and mobile application.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

We use information to send you transactional communications. We might send you emails or SMS about your account or purchase of our product.

We use information as otherwise permitted by law. We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or

de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

We analyze the log files of our digital platforms that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, logistics companies to support our business. We may also use vendors for other projects, such as conducting surveys for us. Some vendors may be located outside of India.

For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We will share information with our business partners. This includes third parties who provide us various services. Our partners use the information we give them as described in their privacy policies. While you place a request to order through our digital platforms, your information is provided to us and to our vendors. In order to facilitate your online order processing, we provide your information to vendors in a similar manner as if you had made a

goods/products/food order directly with the vendors. If you provide a mobile phone number, we may send you text messages regarding the orders delivery status.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are:

Obligated under the applicable laws or in good faith to respond to court orders and processes; or

Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts; Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party; Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction. We may also share your information with any present or future member of RAJ SHREE Trends Private Limited or affiliates for our internal business purposes.

We may share your information for reasons not described in this policy. We may share your information other than as described in this Policy if we notify you and you consent to the sharing. We will tell you before we do this.

Your Consent

By using the digital platforms of RAJ SHREE and the products provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the digital platforms of RAJ SHREE

Cookies

Our digital platforms and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as Authenticating users; Remembering user preferences and settings; Determining the popularity of content; Delivering and measuring the effectiveness of advertising campaigns; Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and products. We also may include web beacons in e- mail messages or newsletters to determine whether the message has been opened and for other analytics.

To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our digital platforms and use our products and services, as well as when you visit other online sites and services.

Data Security Precautions

We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of our digital platforms, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our digital platforms. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.

Email Opt-out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email (info@therajshree.com). It may take about 7 days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third Party Sites

Our digital platforms may contain links to other websites. If you click on one of the links to third party websites, you may be taken to websites we do not control. Any personal information about you collected whilst visiting such websites is not governed by this Policy.